FAQs

+ Who will have access to my information?

A limited number of team members will be able to access your data. All reported data will be anonymized.

+ How is my confidentially maintained in the ASA 24 dietary recall?

We do not provide the National Cancer Institute (NCI) or the ASA24 system with any personally identifiable data associcated with you. Instead, we specify a user ID for each Participant and download system-generated usernames and passwords that you use to access the application. The responses you provided are only accessible to the research team and ASA 24 operation team (through ID and password). (NCI ASA24 FAQs)

+ Where will my information be stored?

All information that you supply during the CELLAR project will be stored through Compute Canada secured cloud based server, only accessible to a limited number of team members. Compute Canada's servers reside in Canada which means your data stays within the country. To learn more about about their security, click here.

+ When will I be able to access the ASA24 system to complete my recalls?

Our research team will contact you, through the email, with your username and password within 5 business days. With the username and password you will be able to access the ASA24 system. If you do not receive the email within 5 business days of your enrolment, contact the research team via email, cellar@dal.ca, or call Korede, 902 266 3215.

+ My ASA24 account is locked. What should I do?

For security purposes, ASA24 accounts are locked after five login attempts with an invalid password. Please email us with your username, and we will unlock your account, cellar@dal.ca.

+ I don't have time to finish the survey. What should I do?

In general, the survey will take 20-35 minutes to complete. If you have started the survey but are unable to finish, here are some options:

• Complete the recall in one session with breaks no longer than 30 minutes to avoid automatic time out.
• Complete the recall in multiple session by clicking "Finish later" at the top right hand.

Please note: the recall needs to be completed by the midnight otherwise access will be restricted and incomplete information will be submitted.

+ Can the ASA 24 system be accessed on mobile device?

Yes, ASA 24 can be accessed on a mobile device. (NCI ASA24 FAQ)

+ While trying to log in to my account, I got this error message: “Our records show that you have already completed all your recalls, if you need clarification, check back with the person who asked you to complete ASA24. Thank you for your participation.” What does this mean?

One possibility is that you have logged in outside the start and end date of the survey. Or, if you have already submitted two 24-hour dietary recalls, you will no longer have access to the ASA24 site. If you need clarification on the issue, please contact us at cellar@dal.ca.

+ Will you provide dietary feedback or suggestions after collecting my food history over the 12 weeks?

No, we will not supply individual dietary recommendations. However at the end of the Dietary Recall, ASA24 will provide you with a breakdown of how you ate on that given day.

+ What should I do if I forget my username or password?

The password and username are sent to you via email. If you cannot find it in your inbox, please contact our researchers at cellar@dal.ca. (NCI ASA24 FAQs)

+ Is ASA24 available in other language?

Yes, in general the survey is available in different languges. Currently, ASA24 for CELLAR Study can only be accessed in the english.

+ Does ASA24 system work with all common web browsers?

Yes, all common web browsers can be used. (NCI ASA24 FAQ)

+ How often do I need to submit my receipts? Is there a deadline?

We will send weekly email reminders to submit your receipts. You are not required to submit receipts every week, however we do encourage frequent and consistent submission so that you do not have to worry about losing your receipts, or forgetting to submit them all at the end of the three month period.

+ Can I access the receipt collector from my phone or computer?

You can access the CELLAR Receipt Collector via the REDCap web URL using either your personal computer, tablet or cellphone.

+ What is considered a food receipt?

Each week you will be sent a link from cellar@dal.ca to upload your receipts. These should include all receipts that include foods and beverages purchased by any/all members of your household. Examples:

• If you purchase lumber from RONA and at the same time you purchase gum or chips please submit that receipt!
• When you purchase gas, you may also purchase water/pop and snacks. Please submit your gas receipt that includes foods and beverages purchased at the same time.

+ How will I receive the CELLAR Receipt Collector web link?

When you enrolled in the CELLAR study, you provided an email address. You will receive an email, using the provided address from our team via REDCap, which will provide the URL to access the CELLAR Receipt Collector as well as your 10-digit participant ID.

+ I am trying to use a link I've used before to connect to the website but it doesn't work. What can I do?

The link that is sent to you on a weekly basis is valid for one-time use. Once you submit receipts using that link you can no longer use that link. You will receive a total of 12 links to upload receipts, but if you require additional opportunities to upload, please let us know at cellar@dal.ca.